This Privacy Policy applies to all personal information collected by Premier Express Group Pty Ltd (ABN 22 626 597 779) trading as MP Money (“we”, “us”, or “our”) via the website located at www.mpmoney.com.au (“Website”).
1. What is meant by "Personal Information"?
(a) Under the Privacy Act 1988 (Cth), “personal information” refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion:
- is true or not; and
- is recorded in a material form or not.
(b) Information that does not reveal your identity or cannot reasonably be used to determine your identity is not considered personal information and is not covered by this Privacy Policy.
2. Commitment to your privacy
MP Money is committed to protecting your personal information. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any other applicable privacy legislation.
3. Information we collect
The personal information we collect depends on how you use our Website and services. Generally, we may collect:
- Your identification details, such as full name, date of birth, address, occupation, gender, and contact details;
- Beneficiary details, including full name, date of birth, address, occupation, gender, and contact details;
- Government-issued identification documents such as a driver’s licence, passport, or other proof of identity;
- Proof of residence documents;
- Source of funds and source of wealth information;
- Transaction data;
- Bank and payment details;
- Compliance verification documentation.
We may verify this information via phone, email, or in person as part of our compliance obligations.
4. How we collect personal information
(a) We collect personal information directly from you through our Website, email, phone, text messages, or when you use our services.
(b) We may collect cookies and usage data from your electronic device to improve your website experience. These cookies do not personally identify you.
(c) We may also collect information from third parties, including verification providers, financial institutions, and government agencies, as permitted by law.
5. Purpose of Collection
(a) We collect personal information to provide our financial services, comply with regulatory requirements (including AML/CTF laws), and improve customer experience.
(b) Your personal information may be disclosed to trusted service providers who assist us in operating our Website, systems, and compliance programs.
(c) We may use your personal information for direct marketing where you would reasonably expect it. You may opt out at any time. Sensitive information will not be used for marketing purposes.
6. Website and Analytics Information
When you visit our Website, we may automatically collect your device ID, IP address, browser type, operating system, and usage behaviour. This information helps us analyse and enhance our services.
7. Access and Correction
(a) Under Australian Privacy Principle 12, you may request access to personal information we hold about you.
(b) Under Australian Privacy Principle 13, you may request correction of any inaccurate or outdated personal information.
Requests can be made using the contact details below.
8. Complaints Procedure
If you have any concerns about our handling of your personal information, please contact us by providing:
- Your full name and contact information;
- Details of your complaint and desired resolution;
- Supporting documents or correspondence.
We will acknowledge your complaint and respond within 30 days. If the matter is complex, we will advise you of an extended timeframe. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
9. Contact Us
For any privacy-related questions, access requests, or complaints, please contact us at:
Email: [email protected]
Address: 197 Thomas Street Dandenong Vic 3175
Phone: (03) 9793 9002
We reserve the right to update this Privacy Policy periodically to ensure ongoing compliance with Australian privacy laws.